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ZoneAlarm Customer Care
This Information Applies to:
ZoneAlarm
Summary:
How to Perform a Clean Install
Solution:
There is an option available to perform a clean
uninstall. Please make sure that you have the latest version downloaded
already, if you plan to reinstall. This will also clear up any licensing
problems that you may be having.
In order to perform a clean uninstall of ZoneAlarm,
please follow the steps below:
IMPORTANT - If you have a Cisco VPN client
installed, you must first uninstall the VPN client, then follow the
instructions below, and reinstall the Cisco VPN client again afterwards.
This procedure will remove all traces of the TrueVector service, which was
incorporated by Cisco into their VPN software.
- If you wish to keep your
settings, create a Backup from Overview - > Preferences before
starting, and then Restore afterwards (available in ZoneAlarm Premium
products only).
- Click on Start ->
Programs -> Zone Labs
- RIGHT-click on Uninstall
Zone Labs Security, then select Properties
- Under Target you will see
the following line (the actual drive may be different on your system):
"C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe"
"C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean /rmlicense
(add a space and
then the /clean /rmlicense)
- Click OK to save the new
command line.
- Click on Start ->
Programs -> Zone Labs -> Uninstall Zone Labs Security
- Click OK to run the
uninstaller, and OK any security alerts that pop up.
- say "Yes when being
prompted for the removal of all files and allow TrueVector to shut
down.
- Reboot
- After rebooting, check for
the following folders, and delete them if you find them:
"Internet Logs"
"Zone Labs" (under your Program Files folder)
"Zonelabs" (under your Windows System32 folder)
- Empty your recycle bin
- Reboot
- install the latest version
if you are reinstalling
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